Privacy Policy
Last updated: February 2026
Your Privacy Matters
Your privacy is important to me, and I am committed to handling your personal information with care, respect, and transparency. This Privacy Policy explains how I collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using this website or engaging my services, you agree to the practices outlined in this policy.
Who This Policy Applies To
This policy applies to all individuals who:
Visit this website
Make an enquiry via the contact form, phone, or email
Engage my services as a counselling client, supervisee, or workshop participant
What Information I Collect
Depending on how you interact with me, I may collect the following types of personal information:
Contact and identification information — your name, email address, phone number, and any details you provide through the contact form or during an initial enquiry.
Sensitive information — as part of counselling or supervision, I may collect information about your mental health, personal circumstances, relationships, or professional practice. This information is treated with the highest level of confidentiality and care.
Website usage data — general, anonymised data collected through website analytics (such as pages visited and time on site). This data does not identify you personally.
How I Collect Your Information
I collect personal information directly from you when you:
Complete the contact form on this website
Email or phone me directly
Attend a counselling, supervision, or workshop session
Register for a workshop or retreat
I do not collect personal information without your knowledge or consent.
Why I Collect Your Information
Your personal information is collected for the following purposes:
To respond to your enquiry and communicate with you
To provide counselling, supervision, or workshop services
To maintain accurate client records as required by professional and ethical standards
To process bookings and payments
To meet my obligations as a PACFA Clinical Member and accredited Clinical Supervisor
To comply with legal and regulatory requirements
Confidentiality and Counselling Records
Confidentiality is a cornerstone of ethical counselling practice. Information shared within a counselling or supervision session is held in strict confidence. I maintain records of our work together in a secure manner consistent with the ethical guidelines of the Psychotherapy and Counselling Federation of Australia (PACFA).
There are, however, specific circumstances in which confidentiality may need to be carefully considered, including:
Where there is a serious and imminent risk of harm to you or another person
Where I am required to disclose information by law or court order
Where information is required for professional supervision (discussed with you in advance)
In any situation where confidentiality may be a consideration, I will aim to discuss this with you as openly and transparently as possible.
How I Store and Protect Your Information
I take the security of your personal information seriously. Your information is stored securely using password-protected systems and is accessible only to me. I do not use shared servers or unsecured filing systems for sensitive client data.
I retain client records for a minimum period as required by professional ethical guidelines and applicable law. Once records are no longer required, they are destroyed securely.
Sharing Your Information
I do not sell, trade, or rent your personal information to third parties.
Your information may be shared only in the following limited circumstances:
With your explicit written consent
Where required by law or a court order
With my own clinical supervisor, in accordance with standard professional practice (identifying details are handled with care)
With third-party service providers who assist in operating this website or managing bookings, subject to appropriate confidentiality agreements
Accessing and Correcting Your Information
You have the right to request access to the personal information I hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, please contact me directly using the details below.
I will respond to your request within a reasonable timeframe, consistent with my obligations under the Privacy Act 1988.
Website Cookies and Analytics
This website may use cookies or third-party analytics tools (such as Google Analytics) to understand how visitors use the site. This data is anonymised and used only to improve the website experience. You can disable cookies through your browser settings at any time.
Third-Party Links
This website may contain links to external websites. I am not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Changes to This Policy
I may update this Privacy Policy from time to time to reflect changes in my practice, legal obligations, or website functionality. The most current version will always be available on this page, with the date of last update noted at the top.
Contact Me
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a concern about how your information has been handled, please don't hesitate to get in touch on info@tonigunn.com.au.
I will always do my best to address your concerns promptly and respectfully.